The Auto Recruiter

In an automotive dealership as a Fixed Operations Manager or General Manager, you know how challenging it can be to find skilled automotive technicians and experienced service advisors. The labor shortage in these roles has hit crisis levels, making each hire absolutely crucial. But it's not enough just to get these professionals in the door the real key to maintaining a strong fixed operations team is retaining your top talent over the long haul.  High turnover rates among techs and advisors can cripple a dealership's ability to operate efficiently and provide an excellent customer experience. Every time someone leaves, you lose invaluable knowledge, experience, a credible relationship with their customers and a substantial investment in training. The constant cycle of hiring and retraining new people is not only incredibly costly, but it can seriously undermine quality, productivity and morale as well. Your customers want to see familiar faces not a different face every time ...

The Key to Dealership Success? Empowering Your Technicians As the automotive industry continues to evolve with rapid advances in technology and changing customer expectations, one critical factor for dealership success cannot be overlooked, the partnership between management and the service technicians. These skilled professionals are the backbone of any dealership's service department, and their ability to efficiently diagnose and repair vehicles is paramount to delivering exceptional customer service and fostering loyalty. Traditionally, there has been a disconnect between dealership management and the technicians on the front lines. Too often, technicians feel undervalued, overworked, and disconnected from the overall goals of the dealership. However, progressive dealerships are recognizing the importance of bridging this gap and fostering a collaborative relationship with their technicians. The Benefits of Empowering Technicians: 1. Increased Efficiency: When technicians feel e...